Privacy Policy

Promover Team Limited (“we”, “us”, “our”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, http://www.promoverteamlimited.co.uk (the “Website”), or use our services related to removals and storage. By using our Website and services, you consent to the practices described in this policy

1. Information We Collect

We may collect the following types of personal data from you:

  • Personal Identifiable Information (PII): This includes your name, contact details (e.g., phone number, email address), and billing or delivery address, which you provide when you request a quote, book our removal or storage services, or contact us directly.
  • Non-Personal Identifiable Information: This includes technical details like your IP address, browser type, device information, and browsing behavior on our Website (e.g., pages visited, time spent).
  • Payment Information: We collect payment details (credit card numbers, billing address, etc.) when you book our services. This information is processed securely by third-party payment processors.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on our Website. Cookies collect data such as your preferences and browsing patterns.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Provide and Manage Services: To process your removal and storage requests, provide quotes, schedule services, and manage deliveries or pickups.
  • Customer Support: To respond to inquiries, assist with service issues, and provide customer support.
  • Marketing and Communications: To send you promotional material, updates, or newsletters (only if you have opted-in).
  • Improve Our Services: To monitor and enhance the functionality and user experience of our Website and services.
  • Legal Compliance: To comply with legal requirements, resolve disputes, and protect our legal rights.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal data with:

  • Service Providers: We may share your data with trusted third-party service providers who assist with carrying out removals, storage, payments, or other related services. These providers are obligated to maintain the confidentiality and security of your data.
  • Legal and Regulatory Compliance: We may disclose your data if required by law, to comply with a legal process, or to respond to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or for legitimate business interests (e.g., to process a dispute). When your data is no longer required, we will securely delete or anonymize it.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You can request corrections or updates to inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: You can ask us to restrict processing of your personal data under specific circumstances.
  • Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to certain processing activities.

To exercise these rights, please contact us at info@promoverteamlimited.co.uk or call +44 2038 330 676.

6. Security of Your Information

We take the security of your personal information seriously and use industry-standard security measures to protect it against unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience. Cookies allow us to remember your preferences and improve the functionality of the Website. You can manage cookie preferences in your browser settings, but disabling cookies may affect some features of our Website.

8. Third-Party Links

Our Website may contain links to third-party websites for your convenience or information. This Privacy Policy applies only to our Website and services, and we are not responsible for the privacy practices of any linked third-party sites. We encourage you to read the privacy policies of those sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Promover Team Limited
Email: info@promoverteamlimited.co.uk
Phone: +44 2038 330 676
Address: 4006, 87 Kimber Road, Wandsworth, SW18 4FS, UK

This Privacy Policy was last updated on 11th December 2024.